Last Updated: September 2026
1. Updates
Updates are available to customers who have purchased a license in accordance with the license they have purchased. A license provides automatic upgrades for the number of website specified when selecting a plan. You may not share or resell access to your support license key. Updates are provided for the term defined by the license type and are based on the date of purchase. After the license has expired then a new license will need to be purchased in order to continue receiving support and product updates.
2. Delivery
After we have successfully processed your payment, you will be displayed with a purchase confirmation screen which contains both a link to download the product and a license key. You will also receive an email containing the download link and license key to the email address which you specified during checkout. If you do not receive an email or have any issue downloading your product then please contact us.
3. Ownership
You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of WP Event Genius. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.
4. Re-distribution
It is not permitted to include any WP Event Genius plugins in a theme or other plugin which will be redistributed without our expressed written permission. WP Event Genius will not provide plugin updates or product support for any WP Event Genius plugin/license that has been bundled, re-packaged, re-sold or re-distributed by an original WP Event Genius customer of that plugin or license. For example: This provision applies to any company/person who may design or distribute WordPress themes and purchases a WP Event Genius plugin license with the intent to include the plugin as a re-packaged or bundled “add-on” with their theme, or to re-sell or re-distribute the plugin as an available separate plugin to be used with their theme under the unlimited site license.
License holders cannot distribute, freely giveaway, or resell their license key. The license key is only transferable by contacting us and requesting an official transfer of the license to a new owner.
5. Site Content
All site content, including imagery and documentation that is published on wpeventgenius.com is the property of WP Event Genius. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of WP Event Genius.
6. Support
Technical support and software upgrades are provided electronically only – via automatic updates on the WordPress plugins page or via email – to customers who have an active license which they have purchased. Support and upgrades will be provided in accordance with the license as defined at the time of purchase. We are happy to help if you are having trouble getting our products to work in your environment or find a bug. We also don’t mind helping if you need a light modification. However any major modification that involves custom code or more than a few lines of css are out of scope of the support policy. We do not offer telephone support.
Support and automatic product updates are provided for the term defined by the license type and are based on the date of purchase. After the license has expired a new license will need to be purchased in order to continue receiving support and product updates.
7. Refund Policy
We care about our plugins and customers. We want to ensure that you are happy with your purchase and that our products work correctly in your website environment.
If you have any questions, problems or concerns with any of our products then please let me know by simply responding to your purchase confirmation e-mail or by using the form on the support page.
Money Back Guarantee
If you have any irresolvable issues getting one of our plugins to work or if you’re completely unhappy with it, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds can be given.
If you’d like to request a refund, please contact us. We’re dedicated to making our plugins as awesome as possible, so if you’re able to include any information about why you are unhappy so that we can see whether there’s anything we can do about it for you or for our other plugin users, then that would be hugely appreciated!
8. Your Profile Information and Account
WP Event Genius may on occasion send you email notifications related to your product license. These emails may include license expiration notices, important information, or other emails related to your purchase.
By providing us with your e-mail address, you agree to receive all required notices electronically to that e-mail address. It is your responsibility to update or change that e-mail address, as appropriate.
By providing us with your phone number, you agree to allow WP Event Genius to contact you via that telephone number regarding all billing notices and/or inquiries (including, but not limited to: payment issues, billing discrepancies, declined/failed payments and/or expired payment methods). It is your responsibility to update or change that phone number, as appropriate.
9. License Renewal
After the initial purchase you will be billed on an annual basis in order to renew your product license key and continue receiving plugin updates and support. You can cancel at any time and will still have access to plugin updates and support until the end of that billing cycle. After this time, you may still continue to use the plugin but will no longer have access to plugin updates or technical support.
10. Price Changes
WP Event Genius reserves the right to change the price of any product at any time. Any price change will be reflected on this website. In the event that any price is lowered, you will not be entitled to a refund for the difference in the price from the time you purchased the product.
11. Warranty
Our products are guaranteed to function on a clean installation of WordPress. We do not guarantee it will function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.
You agree to indemnify and hold harmless WP Event Genius against any and all claims and expenses, including attorneys’ fees, arising out of your use of any of our plugins, including but not limited to your violation of this Agreement.
12. Data and Third-Party Services
We do not sell your personal information.
We may use third-party service providers to operate Event Genius and provide our products and services. These providers may process information on our behalf for purposes such as hosting, payment processing, email delivery, analytics, application monitoring, customer support, and artificial intelligence processing.
We may also disclose information when required by law, when reasonably necessary to protect our rights, users, or services, or in connection with a merger, acquisition, or sale of the business.
Our collection, use, and disclosure of personal information is described in our Privacy Policy.
13. Event Genius AI
Event Genius may provide artificial intelligence-powered features (“Event Genius AI”) that help users create, configure, or improve events and related content.
When you use Event Genius AI, information you provide and relevant information from the event you are working on may be sent to Event Genius services and third-party artificial intelligence providers in order to generate requested suggestions or output.
You are responsible for the information you submit to Event Genius AI and must have the necessary rights and permissions to use and provide that information.
AI-generated suggestions may be incomplete, inaccurate, or unsuitable for your particular use. Event Genius AI is intended to assist you, not replace your judgment. You are responsible for reviewing generated content and proposed settings before applying, publishing, or otherwise relying on them.
AI-generated output may not be unique, and similar or identical output may be generated for other users.
As between you and Event Genius, you retain your rights in the information you provide and may use output generated for you, subject to applicable law and any third-party rights. Event Genius does not claim ownership of your content merely because it is processed through Event Genius AI.
Event Genius AI depends on third-party services and may occasionally be unavailable, delayed, limited, or changed. We may establish reasonable usage limits or modify, suspend, or discontinue AI features as the service evolves.
You should not submit highly sensitive personal information, protected health information, financial account credentials, passwords, or other information that is not reasonably necessary to configure or manage an event.
14. Data Privacy
Please refer to our Website Privacy Policy here.
15. Acceptance
By purchasing, downloading, accessing, or using our products or services, you indicate that you have read and agree to these Terms & Conditions.