Event Genius provides services and code related to WordPress. While delivering the services and code, some personal information may be collected. This page outlines what data is collected, how it’s stored, and how you can make requests regarding this information.
Website Data Collection and Use
Support and Contact Forms
When using our support system or contact forms, we may collect information such as your name, email address, website information, and details related to the plugin or service you’re using. We use this information to respond to requests, troubleshoot issues, and provide support.
This information may be processed by service providers we use to operate our business, such as our website hosting and email providers. These providers process information on our behalf and are not permitted to use it for unrelated purposes.
E-Commerce
If you purchase one our products, a new user account is created for you automatically as well as a record of the purchase is stored in the database on our host’s servers. Information related to your purchase including licenses, website that your license is activated on, and basic contact information is included. Credit card information is never stored on our website.
Analytics
We may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to provide better service and products. These third party service providers have their own privacy policies addressing how they use such information.
Event Genius Cloud Services
Certain Event Genius features may connect your WordPress site to services operated by Event Genius.
To provide these services, we may process information such as your website URL, Event Genius license information and status, plugin plan or product information, installation identifier, and technical information necessary to authenticate and operate the service.
License keys and authentication credentials are used for service authentication and security. We take reasonable measures to protect these credentials and do not intentionally include them in analytics or diagnostic reporting.
Event Genius AI
When you choose to use Event Genius AI, Event Genius sends information necessary to perform your request to our cloud service and artificial intelligence service providers.
Depending on the feature, this information may include:
- instructions you provide to Event Genius AI;
- event titles, descriptions, summaries, dates, and other event settings;
- relevant information about available forms, venues, organizers, registration options, or templates; and
- basic technical information needed to process the request.
Event Genius AI is currently designed to work with event setup and configuration information. We do not intentionally send attendee registration records or payment information to our AI provider as part of the event setup feature. Future AI features may require different information; if that changes materially, we will update this policy and the applicable product disclosures.
We currently use OpenAI to provide artificial intelligence processing. OpenAI states that data submitted through its API is not used to train its models by default unless the API customer explicitly opts in. OpenAI may retain API inputs and outputs for up to 30 days for service operation and abuse monitoring, subject to its applicable policies and retention settings.
Your Event Genius license key, Event Genius authentication token, and OpenAI API credentials are not sent to the AI model as part of the prompt.
AI-generated output is returned to your WordPress site for review. Event Genius does not automatically publish AI-generated event settings on your behalf.
AI Feedback and Usage Information
We may collect limited information about how Event Genius AI is used in order to evaluate reliability and improve the feature. This may include a generation identifier, whether a generated setup was applied or discarded, positive or negative feedback, optional comments you choose to provide, and basic technical or product information associated with the request.
We use this information to troubleshoot problems, understand whether AI-generated suggestions are useful, and improve Event Genius.
Service Providers
We use third-party service providers to help operate Event Genius and our websites. These providers may assist with services such as cloud hosting, application monitoring, email delivery, payment processing, analytics, customer support, and artificial intelligence processing.
These providers may process information on our behalf only as necessary to provide their services. We may change service providers from time to time as our services evolve.
Your Privacy Rights and Requests
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we maintain about you, or to object to or restrict certain uses of that information.
You may contact us through our contact page to make a privacy request. We may need to verify your identity before fulfilling certain requests, and some information may be retained where required for legal, security, accounting, or legitimate business purposes.
You can request a record of any data we may have or ask to have it removed by contacting us on this page.