Troubleshooting Email Issues (Confirmation and Notification)

The Event Genius plugin sends emails for a few different purposes, such as registration confirmation emails, notification emails, or event reminder emails. The plugin uses the built-in WordPress email feature to send these, but every so often issues can occur where emails aren’t arriving as expected.

Why this might happen

There are a few reasons why this might happen:

1. Your web host doesn’t support the required WordPress mail functions
2. Emails sent from your website are being marked as spam or blocked (common if you’re using a shared hosting package)
3. A plugin conflict

How to Resolve

Luckily, there are many plugins built to specifically resolve this WordPress issue, which means you can easily get your emails set up to reliably get to their destination every time.

First, install an SMTP plugin, which will send emails through a reliable email provider like Mailgun, SendGrid, or Gmail. Here are a few popular options:

1. WP Mail SMTP
2. FluentSMTP
3. SureMail

Once you have installed one of these plugins, simply follow their setup directions to add the mail service of your choice. This will then ensure your emails are reliably delivered, and also include tools you can use for testing or logging delivery.

If you continue to have problems even after setting up an SMTP plugin, then don’t hesitate to reach out to us for further help.