Registration Confirmation Options – Manual Review and When to Send Confirmation Emails

Event Genius lets you choose when a registration is considered confirmed and when the confirmation email is sent. You can confirm registrations as soon as payment is complete (or immediately for free events), or use manual review so that registrations stay pending until you approve them and send the confirmation email yourself.

Overview

Each registration form has a Confirmation setting with two options. This controls whether registrants are confirmed automatically (after payment or right away for free events) or only after you manually approve and send the confirmation email from the registration in the admin.

How It Works

When payment is complete (or immediately if free)

Registrations are confirmed automatically once payment is received (payments are a pro feature only). For free events, they are confirmed as soon as the registrant submits the form. The confirmation email is sent at that time. This is the default behavior and suits most events.

Manual review only

Registrations stay in a pending state until you approve them. The confirmation email is not sent when they register. Instead, you review the registration in the admin and click Send Confirmation Email when you are ready to confirm them. Use this for applications, pay-at-door events, or any flow where you want to approve before sending a confirmation.

Benefits

• Match confirmation timing to your process (automatic vs manual approval).
• Different forms can use different flows (e.g. one form for instant confirmation, another for manual review).
• Registrants see a clear message after submitting when using manual review (e.g. “We’ll review it and email you once it’s approved”).
• You control exactly when the confirmation email is sent when using manual review.

Configuration

Go to Events > Registrations > Forms, edit a form, and open the Settings tab. In the Confirmation section, choose:

• When payment is complete (or immediately if free) – Confirm and send the confirmation email automatically when payment is complete, or as soon as they register for free events.
• Manual review only – Registrations stay pending; send the confirmation email from the registration when you are ready (using the Send Confirmation Email button in the registration edit modal).

You can also customize the message that registrants see after submitting when using manual review (in the form’s Messages and Text section: “Message after registration (pending approval)”).

What It Affects

The setting is stored per form. Events that use a form with “Manual review only” will keep new registrations pending until you send the confirmation email from that registration. Events that use a form with “When payment is complete (or immediately if free)” keep the existing behavior: confirmed after payment or immediately for free events, with the confirmation email sent at that time.