Troubleshooting

How to Manually Update the Pro Plugin

If you’re having trouble updating Event Genius Pro automatically from the WordPress Plugins page, you can manually update the plugin using one of the methods below. Quick Manual Update (Recommended) WordPress allows you to update plugins directly using a .zip file without losing your settings or event data. Before updating any plugin, we recommend creating […]

GDPR and Data Privacy Considerations

The Event Genius plugin is designed with privacy in mind, ensuring user data remains secure and under your full control. No Cookies by Default The plugin does not use cookies by default. This helps minimize data collection and simplifies compliance with privacy regulations, including GDPR and the ePrivacy Directive. Data Storage and Access All data, […]

Fixing 404 Errors for Events, Venues, and Organizers

If you’re seeing a 404 error when trying to view individual Event, Venue, or Organizer pages after installing or updating the plugin, don’t worry – this is a common WordPress issue which is easy to resolve. A common cause of this is because WordPress hasn’t refreshed its list of “permalinks” (pretty URLs). Just follow the […]

The Registration Form, Export Options, and Calendar Are Not Working (JavaScript Errors)

Like many other WordPress plugins and themes, the Event Genius plugin uses JavaScript for some features. When there is a JavaScript error or conflict on your website, this could stop certain features of the Event Genius plugin from working as expected. This would primarily affect things like the event registration form from appearing and/or submitting […]